The Challenges We Face in Government
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Challenges on Traditional Public Self-Service Machine
The traditional Public Self-Service Machine exsits the problem of system lag, hardware overheating, and power waste during off‑peak hours, raising costs and failure risks.
Improper user actions on Self Service Machine—such as visiting malicious sites or using unauthorized USB devices—introduce viruses and malware, causing frequent system infections and malfunctions. This disrupts service for subsequent users and forces IT staff into time‑consuming troubleshooting, significantly increasing their workload.
Delivering Digital Tax Experiences to Improve Operational Efficiency for Tax Authorities
It is required that users utilize virtualization and automated management platforms to implement centralized unified management and elastic rapid deployment of virtual desktops, thereby drastically shortening deployment time from the day‑ or hour‑level to the minute‑level.
Data stored locally, difficulty in managing various ports, and high-risk operations such as computer theft lead to data leakage.
Seamless Dual‑OS Switching with Full Peripheral Compatibility
The user needs to support both domestic (Chinese) operating systems and Windows operating systems simultaneously, with the ability to switch flexibly between them.
It must resolve the compatibility and adaptation issues of multiple peripherals—including printers, high‑speed scanners, and customer rating devices—on both domestic (Chinese )OS and Windows, ensuring that peripheral functionality remains unaffected when switching between operating systems.
Solution Background
How We Solve These Challenges
Data is centrally stored and backed up in the cloud, ensuring that government data is retained in the cloud for unified management.
At self‑service terminals, users can log in by selecting the “Public Desktop” without needing an account or password. Combined with a restore policy, the system reverts to a fresh, clean state at every boot； For fixed office work, users select the “Office Desktop” and log in with their account and password to access their personal dedicated system. They can also restore the system autonomously using restore points as needed.
The “one window, multiple services” approach improves the efficiency of government services and enhances the experience of citizens handling their affairs.
This approach resolves the challenge of managing a mixed environment of diverse chip‑based devices and legacy equipment, which a single desktop cloud technology platform often finds difficult to unify and maintain.
bandwidth consumption drops by 70% for 1080P video playback, 35% for multi‑image scrolling, and 94% for text scrolling and reduce the number of image relay transfers to lower interactive latency; in conjunction with QUIC, interactive latency is reduced by 30% on average.
The centralized peripheral driver management solution allows batch administration of drivers for various external devices, covering key government peripherals such as scanners, electronic whiteboards, card swipers, card readers, identity document readers, and other similar equipment.
The cloud desktop system supports storing user desktop data in multiple copies to provide redundancy and data reliability; at the same time, if a desktop server failure or other fault conditions occur, the cloud desktop system usually has automatic fault migration capability.